Returns + Refunds

General

Because our products may include consumable, herbal, wellness, or personal-use items, all sales are generally final. For safety and quality control reasons, we do not accept returns of opened, used, or consumable products.

Damaged or incorrect orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery at info@pranaandspice.com

Please include:

Your order number

A description of the issue

Photos of the damaged product and packaging

We may, at our discretion, provide a replacement, store credit, or refund.

Non-returnable items

The following items are not eligible for return or refund:

Opened products
Used products
Herbal products
Food products
Supplements
Digital products
Downloadable content
Gift cards

Returns

Approved refunds will be issued to the original method of payment within 5–10 business days after approval.

Retreats, classes & digital programs

Registration fees for retreats, workshops, online courses, and digital products are non-refundable unless otherwise stated at the time of purchase.

Prana & Spice reserves the right to review refund requests on a case-by-case basis.